Syndicated Research | Proprietary Research | International
Proprietary Research Services
Custom Research
J.D. Power and Associates also conducts custom research and customer satisfaction measurement and tracking for individual companies on a proprietary basis.
"custom research and customer satisfaction measurements."
- Satisfaction tracking research measures improvement over time
- Quality tracking
- Customer churn tracking
- Dealer service tracking
- Retailer quality audits
- Certification programs to ensure compliance with predetermined industry benchmark standards
- Product usage and preferences
- Mystery shopper
- Follow-ups with syndicated survey respondents
With proprietary research, clients gain access to weekly, monthly or quarterly data on demand, via a customized extranet, to identify issues and enable process improvements in the areas of quality and customer satisfaction.