What does J.D. Power and Associates do?
J.D. Power and Associates:
• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.
• Bases research solely on responses from millions of consumers and business customers worldwide.
• Conducts the research and publicly announces the results.
• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.
• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.