Performance Solutions

J.D. Power and Associates works with your internal team to create practical business advantages using the insights gained from its customer satisfaction research. The firm’s full-service performance improvement solutions offer a broad range of customized programs that will close the loop on advancing company success.

While these solutions are formulated to address the unique needs of each client, they are built around proven models based on rich experience in customer service and quality improvement. Typical solutions include:

Voice of the Customer Proficiency
Call Center Assessment and Improvement
Quality Systems Improvement
Voice of the Customer Training

Certification Programs

J.D. Power and Associates also creates and conducts certification programs designed to help companies distinguish themselves from the competition and send an unequivocal message to customers that their organization provides the highest level of customer satisfaction. Certification programs include:

Call Center Certification
Distinguished Insurance Agency Certification

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.

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Industries Served: Insurance