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Latest News | November 22, 2008

11.21.2008	Local Agencies Provide a Higher Level of Service Satisfaction to Insurance Customers Than Do Call Centers -2008 Insurance Customer Contact Study	Read
10.29.2008	Managing Expectations, Communicating Effectively and Showing Genuine Concern Are Key Practices in Delighting Claimants -2008 Auto Claims Satisfaction Study	Read
10.16.2008	Among Auto and Home Insurance Policyholders in Canada, Customer Service Outweighs Price As the Most Important Driver -2008 Canadian Home and Auto Insurance Satisfaction Study	Read

Latest Webcast presentations

10.13.2008	2008 Insurance Customer Contact Study Insurance Webcast Presentation	Download
09.25.2008	Insurance Agency Satisfaction Webcast Insurance Webcast Presentation	Download
09.15.2008	September 10, 2008: Rx for Market Research: Tapping into the Blogosphere for Consumer Insights in Healthcare Insurance Webcast Presentation	Download

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