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Health Plans and Health Insurance
National Health Insurance Plan Satisfaction Study
The National Health Insurance Plan Satisfaction Study is a member satisfaction benchmarking study that provides company-specific performance comparisons and valuable insights into competitive strengths and weaknesses. The study focuses on providing health plans a better understanding of the opinions of their members and what they really want, need, and look for in a health insurance plan. To meet these objectives, the study examines member satisfaction with all aspects of the health plan experience including, but not limited to: plan coverage, customer service, information & communication, choice of doctors/hospitals/pharmacies, and approval processes/claims processing/insurance statements.
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Medicare Part D Beneficiary Satisfaction Study
The Medicare Part D Beneficiary Satisfaction Study is designed to measure customer satisfaction with individual Medicare Part D plans, from plan selection and enrollment through ongoing service, while establishing the importance of the voice of the customer in plan design and benefit administration. Overall customer satisfaction is measured based on five factors: drug benefits, cost and billing, enrollment, pharmacy experience and service interaction.