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J.D. Power and Associates
 
 
Turning Information into Action
Industries Served: Healthcare

Industries Served: Healthcare

Overview | Hospital | Health Plans/Insurance | Pharmaceutical | Speakers Bureau

Growing consumer demands for choice and access, rising healthcare costs, an aging population, and increasing regulatory controls are just a few of issues that profoundly impact the way the healthcare industry markets its products and services to consumers and businesses.

There is no greater asset than trusted consumer-based information. J.D. Power and Associates Healthcare Division offers managed care organizations, hospitals, and pharmaceutical companies independent and unbiased research that clearly articulates their customer perceptions, intentions, and behaviors. With this valuable insight, strategic decisions can be made, valuable resources allocated, and competitors outmaneuvered.

Learn more about the Healthcare Division.

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Turning Information into Action

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.

   
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