Overview | Custom Research | Performance Solutions | Resources | Speakers Bureau | Contact Us
Automotive Finance
Over the course of the past five to seven years, the increasing rate environment has changed the landscape of the automotive finance industry. There are many effects, actions, and reactions to this increasing rate environment. The renewed interest in leasing, direct lending and customer expectations have all played a role in shaping the industry today.
Players in the automotive finance industry will need to completely understand these market forces and view them as an opportunity to seize instead of an issue to address or resolve. The only way providers can hope to thrive amid this wave of change is by understanding, anticipating, and satisfying customers’ needs on a continual basis.
Consumer Financing Satisfaction StudySM
Four Customer Satisfaction Awards—
Luxury, Non-Luxury, Loan, and Lease
This comprehensive and mature study enables finance providers to prioritize the key drivers of customers’ satisfaction with their automotive finance loan or lease. The study profiles more than 50 individual finance providers, evaluating the initial in-dealership experience, servicing of the contract, and end-of-term financing issues. In the contract servicing piece of the study, both Web-based and phone-based contact experience are measured. The study also examines customer commitment, loyalty, and advocacy.
Dealer Financing Satisfaction StudySM
Three Customer Satisfaction Awards—
Prime Retail Credit, Floor Planning and Retail Leasing
Continued changes in automotive financing make it increasingly crucial to develop and maintain solid relationships with dealers. Dealer expectations continue to rise for finance providers and they utilize those that have favorable processes, establish good relationships, provide competitive terms and rates, and furnish long-term value.
This study is an industry-standard measure of dealer satisfaction with finance providers for both wholesale and retail products. The study reveals the relationship between satisfaction among dealer principals with their finance companies and the impact this has on continued usage. The study addresses prime and sub-prime retail financing, leasing, and floor planning. Technology advances in the dealer financing marketplace are also captured in terms of online credit aggregation and eContracting dealer usage and satisfaction.
To visit the PIN site, click here.
To receive more information on J.D. Power and Associates studies, click here.