About Our Awards | Search Awards/Studies | Certification Programs | JDPower.com
J.D. Power and Associates certification programs help consumers identify those product and service providers that deliver a superior customer experience.
To apply for certification, a company must submit a verified customer list for survey administration. A survey based on the most recent J.D. Power and Associates industry-wide study is mailed to a representative sample of customers from the past 12 months.
When the research is completed, a management report detailing the study findings is provided. Even if the applying business does not qualify, it will benefit from the valuable, customer-based research contained in the evaluation.
In order to become certified, the applicant must meet or exceed the customer satisfaction benchmark established by the most recent J.D. Power and Associates research study in that particular industry.
J.D. Power and Associates Dealer of Excellence Program:
An Outstanding Customer Experience
Maintaining high customer satisfaction and successfully differentiating your retail operation within a highly competitive market environment is a challenging task. For years, automotive manufacturers have looked to J.D. Power and Associates research to determine consumer expectations, increase sales and demonstrate a commitment to building quality vehicles that delight consumers.
J.D. Power and Associates is now offering a unique program to automotive retailers: the J.D. Power and Associates Dealer of ExcellenceSM program and recognition.
- To see a current list of the Dealers of Excellence, click here
- If you would like information on how to become a Dealer of Excellence, click here
|
For call centers seeking to distinguish themselves in this highly competitive market, the J.D. Power and Associates Call Center Certification Program sends a clear and unequivocal message that your call center is process-oriented, professionally managed, and focused on providing the highest levels of customer satisfaction.
The Call Center Certification Program allows companies to identify and focus on critical areas of customer satisfaction by utilizing best practices that are aligned with customer needs. The program also provides an advantage for call centers in marketing and promoting their efforts to improve customer satisfaction, thereby attracting more clients.
Eligible call centers are measured for effectiveness in the following areas: quality assurance, performance standards, management responsibilities, and recruiting and training of employees.
"consumers are able to identify providers that achieve an industry benchmark level of customer satisfaction."
To view J.D. Power and Associates Certified Call Centers or to learn more, click here.
|
The Distinguished Hospital Program
In today’s highly competitive healthcare market, hospitals must find unique and meaningful ways to differentiate themselves. To support these organizations in their local markets, J.D. Power and Associates offers the Distinguished Hospital Program.
This distinction program provide hospitals with the opportunity to measure and compare patient satisfaction against established national service performance benchmarks. Organizations that meet or exceed qualifying criteria—established by J.D. Power and Associates benchmark research— are eligible for recognition as a distinguished hospital for service excellence.
Recognition by J.D. Power and Associates sends a clear and unequivocal message to consumers that the hospital provides an outstanding service experience and is focused on providing industry-leading levels of customer satisfaction. These programs can help consumers make informed choices, improve customer satisfaction levels, attract more patients, acknowledge staff for their dedication and hardwork, and help develop best practices that are in alignment with customer needs.
Download a brochure on the Distinguished Hospital Program (pdf)
Learn more about becoming a Distinguished Hospital.
|
Luxury Hotel Certification Program
The J.D. Power and Associates Luxury Hotel Certification Program enables consumers to identify hotel properties that provide “an outstanding guest experience,”—from reservations and check-in, to room service and hotel amenities. J.D. Power and Associates compares the customer satisfaction levels of each hotel to the industry leader’s performance to determine if the hotel qualifies for certification.
The Program is open to all hotels that achieve and maintain the highest levels of customer satisfaction. Surveys will be mailed to a random representative sample of guests. Their experiences will be compared to the most recent results from the J.D. Power and Associates Luxury Hotel Guest Satisfaction Study to determine if the hotel qualifies.
Click here to download a brochure on Luxury Hotel Certification.
To learn more about applying for hotel certification, click here.
|
The J.D. Power and Associates Distinguished Insurance Agency Program (DIAP)
In today’s highly competitive insurance market, carriers and their agents must find unique and meaningful ways to differentiate themselves. To support these organizations in their local markets, J.D. Power and Associates offers the Distinguished Insurance Agency Program.
This distinction program provides agencies with the opportunity to measure and compare customer satisfaction against established national service performance benchmarks. Organizations that meet or exceed qualifying criteria—established by J.D. Power and Associates benchmark research — are eligible for recognition as a distinguished insurance agency for service excellence.
Recognition by J.D. Power and Associates sends a clear and unequivocal message to consumers that the agency earning the distinction provides an outstanding service experience and is focused on providing industry-leading levels of customer satisfaction.
This program helps consumers make informed choices by identifying those agencies with the proven practices aligned with customer’s needs. Further, the program puts a spotlight on agencies to both help them attract more customers and acknowledge their staff for their dedication and hard work in the pursuit of delighting customers.
|
New-Home Builder Certification Program
Recognizing Excellence among New-Home Builders
The Certified New-Home Builder Program is open to all new-home builders in markets not surveyed in the most recent J.D. Power and Associates National Syndicated New-Home Builder Customer Satisfaction Study.SM Certified home builders must achieve and maintain the highest levels of customer satisfaction in the overall new-home owner experience.
The New-Home Builder Certification Application Process:
Step 1—Application
Builder submits an application for the participating division(s).
Step 2—Research Study and Management Report
A new-home owner satisfaction survey based on the J.D. Power and Associates 2003 National Syndicated New-Home Builder Customer Satisfaction Study will be mailed to new-home buyers (in the previous 12-month period) in a given market area in. J.D. Power and Associates will then provide a management report that details the study findings.
Step 3—Certification
The qualifying score for certification is based on the retailer’s ability to meet or exceed the score achieved by the top 20% of new-home builders in the most recent J.D. Power and Associates National Syndicated New-Home Builder Customer Satisfaction Study.
Certification is valid for one year from the date of the initial award.
Step 4—Licensing
Upon certification, a licensing agreement must be signed, and a licensing fee paid, enabling the certified division to use the J.D. Power and Associates name and Certified New-Home Builder logo in local advertising, merchandising and point-of-purchase materials.
To learn more about becoming a certified new-home builder, click here.
To view certified new-home builders, click here.
To download a brochure (pdf), click here.
|
Certified Technology Service and Support
About the CTSS Program | Contact Us
The J.D. Power and Associates Certified Technology Service and Support (CTSS) program enables consumers and enterprise customers to gain confidence in your customer service operation before they make purchasing decisions. Jointly developed by J.D. Power and Associates and the Service and Support Professionals Association (SSPA), the CTSS program addresses the critical challenges that service organizations face.
The CTSS program provides companies with a unique opportunity to demonstrate their service excellence and to gain a competitive advantage in the marketplace by linking their technology service and support to the J.D. Power and Associates brand.
The CTSS program delivers forward-looking guidelines for the delivery of world-class service and support. More than 50 industry-leading companies contributed to the development of our certification standards, including best practices for service strategy, operations, promotion, assisted and non-assisted support, depot and field service, and channel and outsource partner service.
The CTSS program has a flexible design to fit a variety of service business models. The combination of our core criteria and a variety of service delivery components makes the program adaptable to a diverse range of technology companies from hardware and software to office products and online service providers.
To view J.D. Power and Associates Certified Technology Service and Support Organizations or to learn more about the program, click here.
|